Help
Order
We currently offer you the option to pay by invoice with Klarna, PayPal, SOFORT by Klarna (instant transfer), credit card (American Express, Visa, Maestro, Mastercard), Apple Pay, Google Pay, and EPS transfer.
Currently, orders can only be shipped to delivery addresses in Germany, Austria, Netherlands, Denmark, Ireland and Sweden.
As soon as your order has been received in our system, we will engrave and ship it as quickly as possible. If you would like to cancel or modify your order, please send us a message immediately at support@engel-kette.de. In most cases, a cancellation or modification is still possible right after the order has been placed.
On the product pages of our items, you will find many helpful notes and detailed information. If you still have any questions, don’t hesitate to contact us via our contact form to receive more details about our products.
Shipping and Delivery
Currently, orders can only be shipped to delivery addresses in Germany, Austria, Netherlands, Denmark, Ireland and Sweden.
The delivery time is 2–3 business days.
The shipping cost is €2.90. For orders of €45 or more, shipping is free.
The order will be delivered to the address you provide under "Shipping Address" during checkout.
Once your shipment has been prepared for dispatch, you will receive an email from us with a tracking number.
Exchange and Returns
You can find our return conditions here.
An exchange of your ordered item is not possible. If you have chosen an alternative product, please return your order to us and place a new order.
Once we have received and inspected the return, the amount for the returned products will be refunded to the payment method selected during the order within 2-3 business days.
Couldn’t find a suitable answer to your question? Our customer service team will be happy to assist you.
Let customers speak for us
This is Engel-Kette

Engel-Kette
is a young startup company from northern Baden-Württemberg, focused on creating unique jewelry and gift ideas. Our products are not simple fashion jewelry; each one tells its own story.

Quality
Each of our jewelry pieces is designed by a professional design team and crafted through an elaborate process with a lot of handwork and attention to detail, reflecting the highest quality. We use carefully selected materials, which are transformed through multiple processing and quality control steps into a unique jewelry experience.

For Every Occasion
Whether for Mother’s or Father’s Day, a birthday or wedding celebration, or the birth of a child. The various pendants on our necklaces can be personalized down to the last detail, making them a perfect gift with a personal message for your loved ones.